Frequently Asked Questions
Everything you need to know about your musical journey with Stringers Music.
How do you ensure instruments are not damaged during shipping?
We use specialized, heavy-duty protective packaging and custom-fit inserts to secure every instrument. Each shipment is fully insured, and we include 'Fragile' handling instructions to ensure your gear arrives in perfect condition.
What is your return policy for instruments and accessories?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition and packaging for a full refund or exchange, excluding shipping costs.
Do your instruments come with a manufacturer warranty?
Yes, all new instruments sold at Stringers Music include a full manufacturer's warranty. The duration and coverage depend on the specific brand, typically ranging from one to five years.
Are instruments set up and tuned before they are sent out?
Absolutely. Every guitar, violin, and woodwind instrument undergoes a professional multi-point inspection and setup by our in-house technicians to ensure optimal playability right out of the box.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for higher-priced equipment.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your delivery in real-time.